The following information will hopefully help answer any questions you may have.  If you have additional questions you can always contact us for further information.  

Product Availability

Stock Item: this product is available in our warehouse and ships within 24-48 hours.

Mfr. Direct (Manufacturer Direct): this product is sent directly from the manufacturer to you unless otherwise specified. Orders typically ship within 24 to 48 hours, but varies based on the manufacturer. This product is typically a manufacturer stock item unless listed as a custom product or made to order which are not returnable.

Please note, some manufacturers via Mfr. Direct require a minimum order amount which should be notated under product description. You are able to bundle different product from that manufacturer to meet their minimum. If your order does not meet their minimum, typically $150-$250, we will inform you within 24 hours via phone or e-mail with possible substitutes and the opportunity to change or cancel your order. We apologize for any inconvenience this may cause.

14-21 Days (10-15 business days): this product is a non-stock item and is special ordered and not returnable. We place your order with the manufacturer and ship to you upon receipt which is typically within fourteen to twenty-one days.

Unlisted Item: looking for a product that isn't listed on our web store? Send us a message with the manufacturer name and product number. We have thousands of additional catalogued products coming soon to our site as well as clinically acceptable equivalents to meet your needs.

Backorder: if a product is on backorder, you will be notified within 24 hours with an expected fulfillment time. You will have the option of awaiting fulfillment, canceling, or exchanging for a suggested alternative product option.    

Shipping

Free Shipping: we ship free of charge for orders over $100 within the continental United States. Oversized and bulk items may incur an additional freight charge. We ship larger orders and items via LTL and the carrier is selected based on location and cost.

Liftgate Service: oversized and bulk items or large, palleted orders require a loading dock. If you do not have a loading dock, a delivery vehicle with a lift gate is required to lower your order to ground level.

Inside Delivery: oversized and bulk items or large, palleted orders will be delivered to your receiving area. If you wish for your order to be delivered elsewhere in your facility this service is required.

Shipping Times: ground shipping varies from 1-5 business days depending on your location and where your product is located. Stock and 14-21 Day items are located in our Chicago, Nashville, or Long Beach distribution centers. Please review our transit maps for estimated shipping times.

Tracking: once your order is shipped we will send you a notification e-mail. You can obtain your tracking number by logging into your account and reviewing order details.

Overnight Shipping: we can accommodate overnight shipping for most products and the client is responsible for all related shipping and handling costs.  You must place your order by phone no later than 12pm EST.

Hawaii, Puerto Rico, and Canada: a $19.95 handling fee is charged for orders to these destinations and the customer is responsible for shipping costs as well as duties and taxes when applicable.

Pre-authorized shipping costs: for overnight shipping and orders traveling to Hawaii, Puerto Rico, and Canada we pre-authorize your card at a fixed rate based on your order total. Once the actual costs are available, typically the next business day after shipment, we will notify you of the actual shipping charge via an updated e-mailed invoice.

Pricing   

Volume Discounts: available when you purchase multiple units of an item. Volume discounts are based on a per order basis. Contact us with the SKU or Item number and intended order quantity to learn more. 

Equipment and Devices: for large ticket items we may be able to provide a relationship based discount. E-mail us with the items you are interested in and purchase time frame and we will contact you to better discuss possible options.

Proposals: looking to change suppliers but the task of comparison shopping takes too much time? Let us do the research for you. Provide us with a list of products you purchase on a monthly or quarterly basis and we will provide an electronic analysis for your review. Start saving today!

Products

Images and descriptions: images may not represent the exact product and are provided by the manufacturer as a general indication of what the product is or related to. Product titles typically reference the manufacturer product category followed by a hyphen and the actual product name. Item descriptions may be general and applicable to the manufacturer's product category and not specific products.

You are encouraged to ensure that the manufacturer item code matches that which you want and to contact us with any questions if you are uncertain of what you are ordering. The manufacturers' websites are also an excellent resource to confirm product details. We are not responsible for orders you did not confirm with us prior to purchasing.

New vs. Refurbished: all of our products are new. We do not offer refurbished/used equipment or devices.

Pharmaceuticals and Injectables: specific items require that you provide us a copy of your Pharmacy or Medical license before we release the product. We are working diligently to ensure that all products clearly state if a license is needed however some products have yet to be updated. In this case, you will receive an e-mail from us requesting appropriate documenation. If you do not have a license or your license is not current you may have your product cost refunded.

Catalogs: you can locate our Acute Care or Primary Care master catalogs, expanded Physician catalog, and specialized product reference guides in the menu bar under Resources/Catalogs once you are logged into your account.

Unlisted Item: looking for a product that isn't listed on our web store? Send us a message with the manufacturer name and product number. We have thousands of additional catalogued products coming soon to our site as well as clinically acceptable equivalents to meet your needs.