Costs & Methods

We ship most orders via Fed Ex or UPS Ground, but may ship via LTL Freight Carrier based on your location, item type, and order size. In addition, we offer next day delivery for many of our products. Please contact us to inquire further regarding a next day delivery request

Parcel: free UPS or FedEx ground parcel shipping on orders over $100* within the continental United States. Orders under $100 have a flat shipping cost.

*Exceptions: the following will incur an additional freight charge which we will notify you of via email:

• Oversized or bulk items (ship LTL) including liquids
• Residential deliveries when applicable
• Overnight or Next Day delivery
• Pharmaceutical and other items requiring overnight shipment or special packing (e.g. dry ice)
• Shipments outside of continental U.S.

Freight (LTL): customer pays costs which are invoiced via email. LTL freight ships "Dock to Dock".  See additional charges below if you do not have a loading dock. Orders that may ship LTL are: 

► Oversized    ► Bulk orders    ► Items requiring pallet    ► Large orders where LTL is deemed Best Method

Overnight Shipping: customer pays costs which are invoiced via email. We can accommodate this request for most products:

• Orders must be received via Phone before 12pm EST. 
• Online orders or faxed POs require phone verification and may miss the 12pm EST deadline.
• There is an additional $19.95 handling fee.
• We must be able to confirm "Ship to" company and address.
• Some products not available for overnight shipment due to restrictions or availability.
• We can not guarantee Overnight shipment of "Mfr. Direct or "Manufacturer Direct" products because they ship direct from manufacturer and not our own facility. There is the potential for an overnight shipment in this case to be delayed 1-2 days.

Destination

Contiguous Continental U.S.: 

• Free UPS or FedEx ground parcel shipping on orders over $100*. 
• Orders under $100 have a flat shipping cost.

Hawaii, Puerto Rico, Alaska, and US Territories:

• A $19.95 handling fee is applied to all orders 
• Freight costs will be invoiced and paid by the client. 
• We will authorize your credit card for your order plus an additional flat shipping fee which is based on your order total. Once your order ships you will be notified the next business day via e-mail of the actual shipping costs and charged appropriately. Shipping rates to these destinations will be charged at our discounted UPS or FedEx rates.

Canada: 

• Some products are not available for sale. If applicable, we will send email notification within 24 hours.
• A $19.95 handling fee is applied to all orders.
• Freight costs will be invoiced and paid by the client. We can use client's UPS or FedEx account for parcel shipments.
• All applicable Duties, Taxes, and 3rd party fees are customer's responsibility.
• We will authorize your credit card for your order plus an additional flat shipping fee which is based on your order total. Once your order ships you will be notified the next business day via e-mail of the actual shipping costs and charged appropriately. Shipping rates to these destinations will be charged at our discounted UPS or FedEx rates.

International:

• Some products or countries may be prohibited. If applicable, we will send email notification within 24 hours.
• Some countries may be limited solely to bulk orders. If applicable, we will send email notification within 24 hours.
• A $19.95 handling fee is applied to all orders 
• Freight costs will be invoiced and paid by the client. We can use client's UPS or FedEx account for parcel shipments.
• All applicable Duties, Taxes, and 3rd party fees are customer's responsibility.
• We will authorize your credit card for your order plus an additional flat shipping fee which is based on your order total. Once your order ships you will be notified the next business day via e-mail of the actual shipping costs and charged appropriately. Shipping rates to these destinations will be charged at our discounted UPS or FedEx rates.

Fulfillment and Transit Times

Fulfillment: Over 80% of the 100,000 products we carry are readily available in our Chicago, Nashville, Long Beach, or manufacturer's distribution centers. Other items will have an estimated 14-21 day fulfillment period on special and custom orders. However, we are happy to stock non-custom items for you in the future to ensure quick fulfillment.  

If a product is on backorder, you will be notified within 24 hours with an expected fulfillment time. You will have the option of awaiting fulfillment, canceling, or exchanging for a suggested alternative product option.

Tracking: once your order is shipped we will send you a notification e-mail with tracking. You can also obtain your tracking number by logging into your account and reviewing order details.

Shipping Times: we have provided three transit maps below which provide an outline as to normal Ground shipping times for parcel shipments in the U.S.  Please note that UPS and FedEx do not count the shipment date as a day.  

• "Stock" and "14-21 days" items are located in our Chicago, Nashville, or Long Beach distribution centers.
• "Mfr Direct" or "Manufacturer Direct" items depend on yrou location in regard to the manufacturer's closest distribution center with inventory.
• LTL shipments add 2-3 business days to parcel transit times below.